The explosive growth of cross-border e-commerce (CBEC) has not only revolutionized global retail but also redefined consumer expectations particularly among Generation Z, a digitally native and highly demanding consumer segment. Platforms like Shein have surged in popularity by offering ultra prices and trend-driven fashion. However, this competitive pricing often comes at the cost of slower in…
Bisnis retail menghadapi tantangan dalam mempertahankan penjualan di tengah persaingan pasar. MINISO UNDIP dipilih sebagai objek penelitian karena bagian dari jaringan brand global yang dikenal luas dan mewakili segmen pelanggan bisnis retail yang mengalami penurunan pendapatan. MINISO UNDIP mengalami penurunan pendapatan dari Mei hingga Januari 2025 sebesar 56,18%. Studi ini bertujuan untuk me…
This research aims to analyze the influence of service quality, competitive price, and customer trust on service repurchase decisions at PT Kay Ocean Indonesia Semarang. The data collection method used was non-probability sampling, with a total sample of 38 customers who have previously used the services of PT Kay Ocean Indonesia Semarang. The data analysis techniques employed in this study inc…
Permasalahan lingkungan global mendorong masyarakat untuk beralih ke produk ramah lingkungan, termasuk kendaraan listrik. Namun, adopsi motor listrik di Indonesia termasuk Polytron Fox masih tergolong rendah. Penelitian ini bertujuan untuk menganalisis pengaruh green product knowledge dan brand trust terhadap green purchase decision pada motor listrik Polytron Fox. Pendekatan kuantitatif diguna…
decisions of Garuda Indonesia airline services. Garuda Indonesia is the national flag carrier of Indonesia, known as a full-service airline that emphasizes hospitality and cultural values. As a full-service national carrier, Garuda Indonesia faces intense competition from low-cost carriers, requiring strong marketing efforts to maintain its premium position. Using a quantitative method, data ar…
Penelitian ini bertujuan untuk menganalisis pengaruh Brand Trust dan Perceived Value terhadap Repurchase Intention pada pelanggan B2B PT Cipta Daya Inovasi unit Codero. Dalam industri jasa pendidikan digital yang semakin kompetitif, mempertahankan pelanggan menjadi faktor kunci keberlanjutan bisnis. Penelitian ini menggunakan pendekatan kuantitatif dengan metode analisis regresi linier berganda…
ABSTRAK PENGARUH BRAND IMAGE, ONLINE CUSTOMER REVIEW, DAN LIFESTYLE TERHADAP PURCHASE DECISION PRODUK TROPICANA SLIM SWEETENER (STUDI PADA MASYARAKAT KOTA SEMARANG) Nutrifood merupakan salah satu perusahaan swasta nasional yang bergerak di bidang industri makanan dan minuman. Tropicana Slim Sweetener merupakan salah satu produk yang diproduksi oleh PT Nutrifood. Meskipun Tropicana Slim masu…
This study examines the influence of Product Availability and Customer Trust on Repurchase Intention, with Customer Satisfaction as a mediating variable, in the context of ASEAN imported food retail. The research focuses on Bigking Shopping Center Taiwan, a retail chain that specializes in Southeast Asian food products and serves immigrant communities from ASEAN countries such as Indonesia, Vie…
Kompetisi persaingan bisnis jasa Ekspedisi Muatan Kapal Laut (EMKL) menuntut perusahaan logistik memperkuat mereknya untuk menarik minat pelanggan. PT TNA Logistics sebagai salah satu penyedia jasa EMKL menghadapi tantangan ini di tengah banyaknya kompetitor dan fluktuasi jumlah pelanggan baru. Fenomena ini menunjukkan pentingnya memahami faktor-faktor yang membentuk repurchase intention ekspor…
Passenger mobility through sea transportation is vital for regional connectivity in Eastern Indonesia. At Ahmad Yani Harbour Ternate, passenger numbers continue to rise, yet issues such as limited seating, inconsistent cleanliness, staff responsiveness, and perceptions of pricing fairness remain challenges that influence purchase decisions. This study analyzes the effect of Service Quality and …