Penelitian ini mendeskripsikan implementasi DISC Test dalam rekrutmen customer service di Rumah Sakit Charlie Hospital Kendal untuk meningkatkan Service Excellence (A6). Dilatarbelakangi turnover tinggi dan masalah kompetensi sebelumnya, penelitian kualitatif ini mewawancarai Kepala Bidang Manajemen Sumber Daya Manusia (MSDM). Hasil menunjukkan, sejak 2022, DISC Test digunakan untuk mengidentif…
The coffee serving process has now entered the third-wave coffee trend, where this wave emphasizes the process of serving coffee, which is demonstrated directly by the barista to consumers. This trend shift has an impact on the decline in national coffee consumption by 3.78% after the pandemic, due to shifting consumer tastes. This study aims to empirically test customer value, brand image,…
Penelitian ini bertujuan untuk menganalisis tingkat kepuasan pelanggan terhadap layanan gadai emas di PT Pegadaian Cabang Kendal menggunakan metode Importance Performance Analysis (IPA). PT Pegadaian merupakan lembaga keuangan yang menyediakan layanan gadai emas sebagai solusi untuk memenuhi kebutuhan dana masyarakat. Data penelitian ini dikumpulkan melalui penyebaran kuesioner kepada 96 …
The explosive growth of cross-border e-commerce (CBEC) has not only revolutionized global retail but also redefined consumer expectations particularly among Generation Z, a digitally native and highly demanding consumer segment. Platforms like Shein have surged in popularity by offering ultra prices and trend-driven fashion. However, this competitive pricing often comes at the cost of slower in…
Krisis kepercayaan konsumen pasca-skandal Pertamax oplosan dan ketidakpastian kualitas bahan bakar di Surabaya mendorong pergeseran preferensi masyarakat ke Shell Super (RON 92) sebagai alternatif premium. Penelitian ini menganalisis pengaruh brand trust, customer experience, dan perceived value terhadap keputusan pembelian Shell Super pada SPBU Shell Surabaya. Penelitian dilakukan di SPBU Shel…
Despite Apple’s strong brand ecosystem and exclusive image, iPhone users in Taiwan continue to experience fluctuating market share, which highlights a practical problem that requires deeper research. The inconsistency of findings in previous studies regarding the factors that shape customer loyalty further strengthens this research gap, particularly in the context of Generation Z smartphone u…
ABSTRAK PENGARUH BRAND IMAGE, ONLINE CUSTOMER REVIEW, DAN LIFESTYLE TERHADAP PURCHASE DECISION PRODUK TROPICANA SLIM SWEETENER (STUDI PADA MASYARAKAT KOTA SEMARANG) Nutrifood merupakan salah satu perusahaan swasta nasional yang bergerak di bidang industri makanan dan minuman. Tropicana Slim Sweetener merupakan salah satu produk yang diproduksi oleh PT Nutrifood. Meskipun Tropicana Slim masu…
This study examines the influence of Product Availability and Customer Trust on Repurchase Intention, with Customer Satisfaction as a mediating variable, in the context of ASEAN imported food retail. The research focuses on Bigking Shopping Center Taiwan, a retail chain that specializes in Southeast Asian food products and serves immigrant communities from ASEAN countries such as Indonesia, Vie…
The fuel industry plays a vital role in the national economy, especially in Indonesia, which continues to experience growth in the number of vehicles. Amidst increasing energy needs, public trust in fuel products such as Pertamax was disrupted by a corruption scandal within PT Pertamina, which impacted the brand's image and potentially reduced consumer loyalty. This situation requires compa…
Vina Usa’adah, “Pengaruh Keberagaman Dewan Direksi, Pengungkapan Laporan Keberlanjutan Berstandar GRI Terhadap Nilai Perusahaan (Studi pada Sektor Consumer Non-Cyclicals yang Terdaftar di BEI Periode 2022-2024)”, Skripsi Jurusan Akuntansi Politeknik Negeri Semarang, dibawah bimbingan Rani Raharjanti,S.E.,M.Si., dan Ulfah Hidayati, S.E., M.Si.Akt., Agustus 2025, 71 halaman. Penelitian ini …
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