The purposes of this study were to find out the causes of defective product, the obstacles encountered in quality control activities and to learn how to overcome obstacles encountered in quality control activities at PT Artanis Pratama Jaya Semarang. The methods of collecting the data were interview, observation and literature study. Sources of the data obtained from primary data and seconda…
Advances in science and technology over time continues to grow, this can be seen as more implementation of business forms, where the effort required to implement workforce who have high ability and skills, to have employees, it is not easy, either one company’s efforts to improve the quality of human resources is to conduct training programs. This study aims to determine the effect of the imp…
The activities of Public Relations can not be separated from the improvement of the quality of the company. The public relations is highly needed by an organization or company at this time. It is aimed to draw the sympathy of public. The image is an important intangible asset for company or organization. The good image can support the activity of a organization. The image of company i…
Industry in the era of globalization has developed quite rapidly. Indonesia has a lot of potential states of nature that must be maintained in order to compete and survive in international trade, so product quality should be controlled in order to be able to produce good quality products. The purposes of writing this final project are to find out which product quality standards applied in KBM …
This is study about the effect of service quality to customer satisfaction as measured from the dimensions of service quality that includes a tangible, reliability, responsiveness, assurance, and empathy for customer satisfaction at PT Astra International Tbk Division Astraworld Semarang. The purpose of the study is to analyze the influence of reliability, responsiveness, assurance, empathy …
Indonesia has many kinds of vehicles; there are cars, motorcycles, buses and trains. A lot of people prefer train transportation than others, because it’s cheap and isn’t crowded. PT Kereta Api establishes customers care unit to provide specialized information service and handle the ticket to counter the consumer’s complains. The purposes of this study were to know job description of e…
The purpose of the study is to analyze the influence of reliability, responsiveness, assurance, empathy, and tangible on customer satisfaction. The methods of collecting data were observation, interview, questionnaires, literature studies, surveys, and documentation . The analysis tools used are test of validity, reliability test, t test, f test, multiple linear…
The purposes of this final project ware to find out the mechanism of handling exporting Leather Fern Leaf by air, to find out the role of the company in handling cargo shipments by air, to find out the constraints and advantages in the delivery of export by air. The analysis method used wais descriptive qualitative method to describe the handling of export fern by air. The used data were th…
PT. (Persero) Pelabuhan Indonesia III unit Terminal Peti Kemas is a container yard and heavy equipment transporters of container rent companies and the docks as a place to ship anchorage which is instrumental in international trade of import export activities. Transhipment is an activity to be done because of certain reasons such as over-booking, the lack of required documents and others. This…
The purposes of this study was to identify the consumer profile of Padangsari Health Center, the response of consumers for services provided at Padangsari Health Center, the consumers expectations of quality of service provided Padangsari health center, and to find out how large the Indeks Kepuasan Pelanggan (Customer Satisfaction Index) for services provided Padangsari health center…
Karya Umum 
Filsafat 
Agama 
Ilmu-ilmu Sosial 
Bahasa 
Ilmu-ilmu Murni 
Ilmu-ilmu Terapan 
Kesenian, Hiburan, dan Olahraga 
Kesusastraan 
Geografi dan Sejarah