A company has its own way to improve customers’ satisfaction, one of them are to provide the excelent quality services to customers. Plasa Telkom Kendal is a company which runs in telecommunications services. The company gives a Customer Service Representative as a place to serve and to take care the customers’ complaints. The aim of the study was to determine the level of customers’ sat…
The objectives of this final project are to describe the roles of customer service in serving customers at Roda Jaya Semarang , to identify the constraints found in the service and to know how to overcome them. The methods of collecting data were observation and interviews and this final project was written descriptively. The roles of customer service staff at Roda Jaya Semarang are to pr…
There are many retail store in this year. Simpang Tiga is which one of them. When a buying, the customer considered many aspect likes product, price, service and location. There fore, I was motivated to write final report wit title “ ANALYSIS OF FACTORS THAT INFLUENCE CUSTOMER LOYALTY AT SHOP SIMPANG TIGA SEMARANG” The purpose this report is to analysis the factors that influence customer …
Hotel Nugraha Wisata was established in September 1989 and opened for public on March 24, 1990, with 12 rooms. The locatiion of Hotel Nugraha Wisata in Sumowono-Bandungan Street km.1 Bandungan. It’s engaged in a rented hotel service various service facilities. The purpose of this final report was to investigate the influence of service quality to customer satisfaction at Hotel Nugraha Wisa…
CV Mukti Manunggal Semarang represents a company which is active in printing office service, such as magazines, notes, forms, calendars, invitations, payment notes for the bank and others. But the amount of selling form printed by the company has fluctuated every month, as seen from January until December in year of 2008 and 2009. The objective of this final duty was to find out the impact of …
The product and service quality are factors that influence customers’ purchasing decisions. This study aimed to find out the quality of products and services at Matahari Simpang Lima, Semarang and to determine the effect of products and services quality to consumers’ purchasing decision. Multiple linear regression analysis was the method used in this study. The method of collected the dat…
The purpose of this final project are Determining product attributes Speedy, advertising and consumer purchase interest of speedy, Measuring the quality of products, advertising and the amount of interest on consumer purchasing to Speedy and analyze the effect of product quality and speedy ads on Consumer interest in buying. Research methods that are used in the final project are a regressio…
The development in motorcycle manufacturing has led to a tighter competition between motorcycle brands to get more consumers. The image of a brand is one factor that influences prospective in purchasing decision. The research was conducted at PT Sinargemala Sakti Semarang. The purposes of the research are to analyze the correlation between brand image of the product Kawasaki KAZE Z…
In globalization era recently, there are many competition happening in variety sectors, especcially in bussines. Some companys compete with another to get a segment market, so this case will spur on the company to try barging ahed in repair their bussines. PT PAMAPERSADA NUSANTARA is one of the company that budging in service mining sector that one of the division are General Service Department…
This research was conducted at PT Jaya Setia Plastik which is one toy company in Demak. The purpose of this study was to test how much influence the award of compensation toward the labour’s productivity in the production. The data collection method was carried out by observation, interviews and Literature studies while data were analyzed by simple linear regression analysis, simple cor…
Karya Umum 
Filsafat 
Agama 
Ilmu-ilmu Sosial 
Bahasa 
Ilmu-ilmu Murni 
Ilmu-ilmu Terapan 
Kesenian, Hiburan, dan Olahraga 
Kesusastraan 
Geografi dan Sejarah