The purpose of this final project is: To determine customer perceptions of service quality at new installation and added power in serving customer to the PT. PLN (Persero) Area Semarang are seen through the five dimensions of service, Reliabiliy, Responsiveness, Assurance, Empaty, and Tangible. The sampling technique used is the probability sampling method. Data collection methods are interview…
All today’s society requires electrical services, both community living areas of the city and those who live in rural areas. Indirectly electrity has become a primary requirements in the currents needs of the society. Electricity plays an important role in human life, without electricity the whole community will not run properly and smoothly as it should. PT PLN Persero Semarang area as a pr…
The purpose of this final project are to identify consumers identity, to analyze the influence of service quality to purchasing decisions of Tawang Jaya train service at PT Kereta Api Indonesia (Persero) DAOP IV Semarang, and identify the most dominnt variable the influence purchasing decisions rail transportation Tawang Jaya at PT Kereta Api Indonesia (Persero) DAOP IV Semar…
The purpose of this reseacrhis to determine the implementation of SOPP in PT POS INDONESIA (Persero) REGIONAL OFFICE VI CENTRAL JAVA DIY AREA. The method used for data collection in this study were interviews, observation, library research The data used is the final project area, primary and secondary data. Results of this study is the SO…
The problem that occurred in PT Sun Star Motor branch Banyumanik Semarang is the customers complaints. 31,1% of customers complaints about the less breadth of waiting room and 24,4% about the work a service is slow. The purpose of this research is to determine and analyze the influence of service quality that is tangibility (X1), reliability (X2), responsiveness (X3), assurance (X4), and empath…
The primary purposes of this final project are to find out customers’ perception about the service quality at PDAM Tirta Moedal Branch of West Semarang and find out of constraints at PDAM Tirta Moedal Branch of West Semarang in delivering the service. This final project is quantitative descriptive study. The data were collected by questionnaire, interview, observation, and lite…
Customer satisfaction is associated with the quality of service. Service Quality can be determined by comparing the perceptions of customers for the services they receive clearly, above those obtained from the actual service they expect. PT. Traktor Nusantara Branch Semarang is a company engaged in the field of providers of heavy equipment, construction tools and industrial equipment distributo…
Tujuan penelitian ini adalah menganalisis kepuasan nasabah pada kualitas layanan tabungan PT Bank Tabungan Negara (Persero) Tbk Kantor Cabang Pembantu Majapahit Semarang. Dengan 5 (lima) dimensi kualitas jasa yaitu Tangible, Reliability, Responsiveness, Assurance, Empathy dan memiliki 20 indikator di dalam penelitian ini. Data penelitian diperoleh melalui metode sampling yaitu non probabili…
Penelitian ini bersifat deskriptif yang bertujuan untuk mengidentifikasi indikator-indikator kualitas layanan yang dapat meningkatkan persepsi positif nasabah tabungan Citra Pensiun atas kualitas layanan pada PT. Bank Tabungan Pensiunan Nasional, Tbk. Kantor Cabang Semarang, menganalisis indikator- indikator kualitas layanan yang dapat meningkatkan persepsi positif nasabah atas…
Tujuan penelitian ini adalah menganalisis persepsi nasabah tabungan BritAma atas kualitas layanan pada PT. Bank Rakyat Indonesia (Persero), Tbk. Unit Kedungtuban Cepu. Penelitian ini menggunakan lima indikator kualitas layanan yaitu Tangibles, Reliability, Responsiveness, Assurance, Empathy dan memiliki delapan belas sub indikator. Penelitian ini bersifat diskriptif. Data yang digunakan dal…
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