Gasoline has a very important role to support national development, especially in transportation sector. PT Pertamina (Persero) is an indonesian government-owned corporation which extracts and refines the country’s oil and gas reserves. Indonesia have many kinds of gasoline e.g. premium and pertamax. The purpose of this study was to know the influence of product quality, price and …
In facing market segment competition, a company demands for increasing product quality continuously. Quality control is necessary to economize cost and press product damage number. So that it is able to satisfy its customers. The purpose of this final project were to describe the production process and quality control activities, to find out the quality standards of products, to fin…
Customers loyalty is an important asset for the existence of a company to stay in business global and be able to continue to survive in competition with competitors. Therefore a company needs to know what the factors influence to customers loyalty. The main purpose of this final project is to identify the influence of product quality, service quality, and trust to customers loyalty and…
The purposes of this study were to identify the influence of the product quality, price, and advertisement in purchasing decisions and to find out the most dominant factors in purchasing decisions of Honda New Megapro at Banyumanik District Society. The sampling technique used in this research was purposive sampling. The methods in collecting data were interview, questionnaire, and literature…
The objective of this research is finding the clearer description of the aplied strategy of improving furniture exported product quality and the problem existing in the company. This research is written descriptively, and the data were collected by conducting interviews with the production employees. The result of this research shows that aplied strategy of improving product quality is charac…
Penelitian ini dilakukan untuk mengetahui pengaruh Mutu Pelayanan dengan dimensi compliance, assurance, reliability, tangible, empathy, dan responsiveness terhadap Kepuasan Nasabah pada PT. BPRS PNM Binama Semarang. Populasi dalam penelitian ini adalah seluruh nasabah PT. BPRS PNM Binama Semarang. Pengambilan sampel dilakukan dengan metode accidental sampling. Data dianalisis dengan metode A…
Penelitian ini bertujuan untuk menganalisis pengaruh dimensi kualitas pelayanan, terhadap kepuasan nasabah dan loyalitas serta mengembangkan kebijakan yang bisa ditempuh untuk meningkatkan kepuasan dan loyalitas nasabah pada Bank Syariah Mandiri Cabang Semarang. Populasi dalam penelitian ini adalah nasabah Tabungan pada Bank Syariah Mandiri Cabang Semarang, sedangkan jumlah sampel yang diambil …
Penelitian ini bertujuan untuk mengidentifikasikan indikator-indikator pembentuk citra atas kualitas layanan, menganalisis indikator-indikator pembentuk citra atas kualitas layanan dan mengembangkan kebijakan-kebijakan yang yang terkait untuk meningkatkan citra atas kualitas layanan PT. Bank Syariah Mandiri KCP Banyumanik Semarang. Teknik pengumpulan data yang digunakan dalam penelitian ini ad…
Karya Umum 
Filsafat 
Agama 
Ilmu-ilmu Sosial 
Bahasa 
Ilmu-ilmu Murni 
Ilmu-ilmu Terapan 
Kesenian, Hiburan, dan Olahraga 
Kesusastraan 
Geografi dan Sejarah