Pengaruh service quality dan customer trust terhadap loyalitas pelanggan pada…

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xvii, 124 hlm. ; 30 cm.

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AB 063 MEG p 2020

Analysis of the effect of service quality, trust, and customer value on custo…

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Deskripsi Fisik

xviii, 90 hlm. : illus. ; 21 cm.

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PS 006 LUT a 2020

Pengaruh brand trust dan brand image terhadap loyalitas pelanggan indihome pt…

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Deskripsi Fisik

xvii, 74 hlm.: ill., 30 cm.

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AB 080 ANG p 2020

The influence of customers' trust and switching costs toward customers' reten…

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Deskripsi Fisik

xvi, 95 hal. : illus.; bibl.; 29 cm.

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MP 004 AMA i 2017 C.1

Pengaruh Kepercayaan Terhadap Loyalitas Nasabah : Studi kasus warung mikro pa…

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xvi, 69 hlm. ; 29,5 cm.

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AB 024 ATT p 2017

Analisis pengaruh relationship marketing terhadap loyalitas nasabah pt bank p…

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Deskripsi Fisik

xvii, 120 hal. : illus.; bibl.; 29 cm.

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AB 044 TIK a 2017 C.1

Analisis Pengaruh Kepercayaan, Komitmen, Komunikasi dan Kualitas Produk Terha…

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xvi, 83 hlm. ; 29,5 cm.

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KP 031 RIF a 2017

Analisis pengaruh dimensi customer relationship marketing terhadap customer r…

Penelitian ini bertujuan untuk menganalisis signifikansi pengaruh dimensi customer relationship marketing yang terdiri dari variabel-variabel trust, communication, commitment, dan conflict handling terhadap customer retention pada PT Bank Muamalat Indonesia Cabang Semarang baik secara simultan maupun parsial. Populasi dalam penelitian ini adalah seluruh nasabah tabungan pada PT Bank Muama…

Pengaruh kepercayaan dan kualitas jasa terhadap kepuasan pelanggan dalam memb…

PT. Arpeni Pratama Ocean Line Tbk is a public company founded in Jakarta on October 4, 1975 which is engaged in transportation, opened a branch office in Semarang in 2004. To achieve the mission of the company is becoming the leading shipping company in Indonesia, the company needs to pay attention on customer loyalty. However, in the year 2010-2014 the number of customers decreased. The purp…

Pengaruh kualitas pelayanan jasa freight forwarding terhadap kepuasan, keperc…

This research was conducted at PT Andalan Pacific Samudra Semarang, a company engaged in the export import freight forwarding services which always tries to give satisfaction. So it is important for the company to build service quality and exporters’ satisfaction to obtain trust with loyalty from exporters of PT Andalan Pacific Samudra Semarang. The purpose of this research are to find out …