This study is to find out how the service quality including reliability, responsiveness, assurance, emphaty, tangibles provided by the officer in PT Jasa Raharja (Persero) Cabang Jawa Tengah can satisfy the customers. The respondents’ response evaluated the importance and the performance of the company consisting the above five service quality dimensions. The dat…
Customer service quality can only be understood from the viewpoint of consumers. Although customer service is often intangible and difficult to understand, it still can be viewed, heard, and felt. This research aims to determine the characteristics and claiment perceptions. This final project is limited to the characteristics claiment covering gender, age, latest education, jobs, ac…
Service is the key to Customer satisfaction within the company. One of these services is the handling of Customer complaints. Customers determine the viability of an enterprise. The purpose of this project is to find out the service in the handling of complaints as the unit YesTV Customer complaints handling procedures. In this project several data collection techniques used are observation,…
The purpose of this research is to determine the effect of salesperson service and promotional activities on consumer purchasing decision in Pasaraya Luwes Purwodadi and if there is any influence between the two most dominan variabels in influencing purchasing decisions In this research the method used is multiple linear regression analysis method and the data collection methods are interview,…
Patra Semarang Convention Hotel is a four-star hotel. The facilities are various and different from the other four-star hotels. Patra Semarang Convention Hotel has a sub part of the Logistics Department which has a very important role to facilitate the operational and non operational hotel. The main task of the Department of Logistics Patra Semarang Convention Hotel as a provider of supply and …
The Objective of this research is analyzing the causalities of service quality and customer satisfaction of PT. BPR JATENG FORK GUBUG GROBOGAN. Data that was used for this research are primary data were acquired by spreading the questionnaires to the respondent of PT. BPR JATENG FORK GUBUG GROBOGAN. Samples are taken by accidental sampling technique of 50 respondent of PT. BPR JATENG FORK GUBUG…
The purpose of this study is to determine customers perception to image of the service at PT. Pos Indonesia (Persero) Ungaran. The methods of collecting the data are interview, observation, questionnaire distributed to 100 respondents and literatur study and the data are analyzed using percentages. The data used are the primary and secondary data. The result shows that image of the servic…
This is study about the effect of service quality to customer satisfaction as measured from the dimensions of service quality that includes a tangible, reliability, responsiveness, assurance, and empathy for customer satisfaction at PT Astra International Tbk Division Astraworld Semarang. The purpose of the study is to analyze the influence of reliability, responsiveness, assurance, empathy …
Indonesia has many kinds of vehicles; there are cars, motorcycles, buses and trains. A lot of people prefer train transportation than others, because it’s cheap and isn’t crowded. PT Kereta Api establishes customers care unit to provide specialized information service and handle the ticket to counter the consumer’s complains. The purposes of this study were to know job description of e…
The purpose of the study is to analyze the influence of reliability, responsiveness, assurance, empathy, and tangible on customer satisfaction. The methods of collecting data were observation, interview, questionnaires, literature studies, surveys, and documentation . The analysis tools used are test of validity, reliability test, t test, f test, multiple linear…
Karya Umum 
Filsafat 
Agama 
Ilmu-ilmu Sosial 
Bahasa 
Ilmu-ilmu Murni 
Ilmu-ilmu Terapan 
Kesenian, Hiburan, dan Olahraga 
Kesusastraan 
Geografi dan Sejarah