he purposes of the study are to analyze the influence of reliability, responsiveness , assurance , empathy, and tangible on customer satisfaction. The methods of collecting data are observation, interview and questionnaire. The result of this research shows that: (1) Reliability, Responsiveness, Assurance, Empathy and Tangible Variables give significant influence toward the customer …
The purpose of study was to analyze the customer perception the service quality that has been given to the customer particularly to those who are used the service. The method used to collect data was observation in Suzuki workshop and interviews with service manager concerning the company’s profile. The questionnaires were distributed to the customers who were using the service. The results o…
The decreasing work employee performance many result in work and not completed on time, therefore the Standard Operational Work needs to be improved, besides in the implementation of Human Resources Management should be maintained in an efficient and effective way to create positive interaction between operational technical managers. Inspectorate of Central Java Province requires…
Restaurant business should prioritize not only product quality but also service to compete In order to survive. The purposes of this research are to identify the influence of the service of the waiters and cashier toward the loyalty of customers at Rumah Makan Ayam Goreng Ny. Suharti Semarang. The data used in the final project are primary and secondary data. The data are collected…
In central java, newspapers that already have big names is Suara Merdeka. Suara Merdeka newspaper has many loyal customers from all levels of life living in and around central java. Having many loyal customers is not easy, considering that changes occur each time. Market stays uncertain and with a declining public purchasing power, consumer choice is limited, while competition is increasing. Cu…
The establishment of many retail stores will absolutely impact on competition. In retail business the retailers take several strategies to attract customers to buy the displayed products. It means that, if they are interested, they keep on buying certain products in the future. The purpose of store environment is to draw customers attention. In this research store environment covers store image…
Health is one thing which most needed and wanted by personal, family, and society. Usually, Indonesian people get the health service from Puskesmas or hospital. Puskesmas Juwana is one of health service facility which located in Juwana and fulfill criteria as health service facility. The optimal service is important to give to the consumers, not only for the consumers, but also giving a satisfa…
The purpose of this final project include, knowing services at PT POS INDONESIA SEMARANG BRANCH, identifying dimensions of service delivery, analyzing the dimensions of service satisfaction and customer satisfaction to customer loyalty. The sampling technique in this research is `non‐random sampling that not all individuals are given the same opportunity to be able to be members of the sam…
Pasaraya Sri Ratu Pemuda Semarang is a retailer company. It sells the products to the customer directly. To make them interested in the product Pasaraya Sri Ratu Pemuda Semarang gives some facilities such as location, layout and display. The objective of this research is to analyze the correlation between location, layout and display to customers buying interest and to identify t…
Office is very important for the employee to cary out the employees activities. One supporting factor is the smoothness it’s layout. It can also provide a comfortable atmosphere for them in completing the work. The aim of the project report is to know about the arrangement of office layout and the physical environment and the office of Personnel and General Departmet at PT. Jasarahar…
Karya Umum 
Filsafat 
Agama 
Ilmu-ilmu Sosial 
Bahasa 
Ilmu-ilmu Murni 
Ilmu-ilmu Terapan 
Kesenian, Hiburan, dan Olahraga 
Kesusastraan 
Geografi dan Sejarah