THE INFLUENCE OF EXCELLENT SERVICE TO THE CUSTOMERS SATISFACTION AT PT PLN (PERSERO) RAYON SEMARANG SELATAN This study aimed to analyze the influence of excellent service to the customers satisfaction and to analyze the most dominant variable influencing customers satisfaction at PT PLN (Persero) Rayon Semarang Selatan. The sample used in this study involved 100 respondent. As for the sampl…
TITLE: ANALYSIS OF THE LEVEL OF SERVICE SATISFACTION IN THE AUCTION SECTION OF AUCTION AT “KANTOR PELAYANAN KEKAYAAN NEGARA DAN LELANG (KPKNL)” SEMARANG This research aims to understand the level of service satisfaction of user in “Kantor Pelayanan Kekayaan Negara” (KPKNL) Semarang. The population in this research is all customers that have used the service of auction at “Kantor Pela…
Public perception of the program assisted by the Corporate Social Responsibility (CSR) program of PT PLN (Persero) Distribution In Central Java & Yogyakarta in Semarang Regency Area. Public perception is very important for company because the company could not develop without the support of surrounding communities. PT PLN (Persero) Distribution In Central Java & Yogyakarta concerned with the …
The level of customers’ satisfaction on the service at General Affairs Division at “Kantor Pelayanan Kekayaan Negara” (KPKNL) Semarang. This research aims to understand the service quality and satisfaction of user in “Kantor Pelayanan Kekayaan Negara” (KPKNL) Semarang. The population in this research is all customers that have used the service in “Kantor Pelayanan Kekayaan Negara…
ANALYSIS OF THE INFLUENCE OF SERVICE QUALITY DRIVING LICENSE C TOWARD APPLICANT SATISFACTION AT SATLANTAS POLRES PEMALANG The purpose of this study to analyse influence of Service Quality Driving Lisence C with tangible, empathy, responsiveness, reliability, and assurance dimension toward public satisfaction at Satlantas Polres Pemalang The research used Incidental sampling of 100 samples. …
ANALYSIS OF INFLUENCE OF SERVICE QUALITY ON CUSTOMERS SATISFACTION AT PT. PLN (PERSERO) SERVICE UNIT SALATIGA The purposes of the study are to analyse the influence of service qualitywhose variables consist of tangible, reliability, responsiveness, assurance, andempathy to customers satisfaction and to find out the most influence variable related to the costumers satisfaction PT. PLN (Persero)…
ANALYSIS OF THE INFLUENCE OF SERVICE QUALITY AND PRICE OF WIFITO THE DECISION OF USING WIFI AT PT.TELKOM INDONESIA KENDAL BRANCH The objectives of this research are, to identify the influence of service quality of wifi to the decision of using wifi and to identify the influence of the price of wifi to the decision of using wifi at the PT. Telkom Indonesia Kendal branch. Data were collected by …
The Influence of The Core Service Quality and Peripheral Service Quality Toward The Customer's Satisfaction of BRT Semarang Bus Rapid Transit (BRT) or known as bus way is a fast, precise, comfortable, punctual, and inexpensive massive transportation's bus system. BRT Semarang, in their service to increase the customer's satisfaction, BRT Semarang still experiencing several matters which is…
THE INFLUENCE OF SERVICE QUALITY TOWARDS CUSTOMERS SATISFACTION AT PDAM SEMARANG REGENCY OF UNGARAN BRANCH (CASE STUDY IN REGION EAST UNGARAN SUB DISTRICT) The problem that occurred at PDAM Semarang Regency of Ungaran Branch was the increase of the number of complaints in 2011 until 2013 that has not been reduced. This research purpose are to know the positive influence of tangible ( ), relia…
“THE TASK OF FRONT OFFICE DEPARTMENT AT STAR HOTEL SEMARANG” Front Office Department is the first and the last impression of the guests, so that guests satisfaction depends on the services from Front Office Department. This final project purpose is describe the task of Front Office Department in serving guests, on arrival, check in, check out, and the handling of Front Office Department …
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