Analisis tingkat kepuasan nasabah atas kualitas layanan customer service pada…

Edisi

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ISBN/ISSN

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Deskripsi Fisik

xiv, 70 hal. : illus.; bibl.; 29 cm.

Judul Seri

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No. Panggil

KP 070 LIS a 2016 C.1

Pengaruh kualitas pelayanan terhadap kepuasan konsumenplasa telkom Semarang p…

Telkom Plaza Semarang is one of the services PT. Telecommunications Indonesia is located on Jl. 10 Pahlawan Semarang. Telkom Plaza Semarang is a place where consumers do a variety of needs ranging from additional services and asked complaints relating to Telkom products. To increase of the consumer's satisfaction of Plasa Telkom Semarang by way of service quality. According to the consumer…

Analisis pengaruh kualitas pelayanan customer service on station (CSOS) terha…

THE ANALYSIS OF THE INFLUENCE OF SERVICE QUALITY OF CUSTOMER SERVICE ON STATION (CSOS) TO THE CUSTOMERS BEHAVOR AT PT KAI (PERSERO) SEMARANG TAWANG RAILWAYS STATION Service quality is related to customer’s behavior. The purpose of this research is to analyze the influence of services quality consisting of tangible (X1), reliability (X2), responsiveness (X3), assurance (X4), and emphaty (X5)…