INFLUENCE THE QUALITY OF SERVICE TOWARD CUSTOMER SATISFACTION IN TOURISM BUS PO. NUGROHO SEMARANG PO. Nugroho is one of the companies providing ground transportation services for tourism. Problems that occur in the PO. Nugroho there are customer complaints and declining demand although the company has optimized services. The purpose of this research is to determine and analyze the influence of…
ANALYSIS THE LEVEL OF USERS’ SATISFACTION TOWARD INDISCHOOL SERVICE BY TELEKOMUNIKASI INDONESIA COMPANY THE REGIONAL DIVISION IV JATENG AND DIY (A CASE STUDY ON STUDENTS OF SENIOR HIGH SCHOOLS AND VOCATIONAL HIGH SCHOOLS IN THE AREA OF SOUTH SEMARANG) The research on this final project are to analyze the level of students’ satisfaction in using the indischool services and know how effectiv…
Bus Trans Semarang is one of a means of mass transportation in Semarang city. Perfection services are very important to create satisfaction. Perceived justice is the assessment of customers for service provided company due to service failure. This research aimed to analyze the influence of procedural, interactional and distributive justice on customer satisfaction after service recovery on Bus …
The Standard of Services Quality of PT Bank Rakyat Indonesia Unit Tembalang In Terms Of Critical Service Area The study is about description of The Standard of Services Quality of PT Bank Rakyat Indonesia Unit Tembalang In Terms Of Critical Service Area. The purpose of the study is to describe the standard of PT Bank Rakyat Indonesia Unit Tembalang in terms of Critical Service Area and the im…
Service Quality Improvement Strategy With Method Swot Analysis In Healthy Service Of Pmi Semarang City Entering the era of globalization, competition in the industry is getting tougher. In the field of service industry, such competition embodied in the form of service to the customer. The company will compete to improve the quality of its services in other companies can rival and even surpass …
APPLICATION OF EXCELLENT SERVICE AT PT BANK RAKYAT INDONESIA (PERSERO) TBK BRANCH PANDANARAN SEMARANG Any service company must uphold its services, not just its regular service but should be excellent service. An excellent service is the service that prioritizes customer satisfaction. Customer satisfaction is due to the excellent service performed by the front liner employees. It will have an …
THE ANALYSIS OF THE INFLUENCE OF SERVICE QUALITY OF CUSTOMER SERVICE ON STATION (CSOS) TO THE CUSTOMERS BEHAVOR AT PT KAI (PERSERO) SEMARANG TAWANG RAILWAYS STATION Service quality is related to customer’s behavior. The purpose of this research is to analyze the influence of services quality consisting of tangible (X1), reliability (X2), responsiveness (X3), assurance (X4), and emphaty (X5)…
This research was conducted to determine the influence of service quality to company image at PT Jasa Raharja (Persero) Cabang Jawa Tengah. The problems are people who have never interacted, tend the negative perception, while those who have interacted, give the positive perception. People's perception and understanding of insurance services and benefits provided the company is still far from e…
THE INFLUENCE OF SERVICE EXCELLENCE ON CONSUMER SATISFACTION TOURIST BUS PO. NUGROHO SEMARANG. The studys is about the influence of service excellene on consumer satisfaction tourist bus PO. Nugroho Semarang. Variables used in this study is the attitude, attention and, action which is then translated into several item variables. The objective of the study is to analyze the influence of appl…
THE INFLUENCE OF SERVICE QUALITY TOWARD CONSUMERS SATISFACTION AT PT NASMOCO GOMBEL SEMARANG Technological developments of the automotive world today are very fast, so do not be surprised that the automotive business competition is very tight. Quality of service is also a key to the success of a company. Thus, PT Nasmoco Gombel Semarang should pay attention to the quality of services provided t…
Karya Umum 
Filsafat 
Agama 
Ilmu-ilmu Sosial 
Bahasa 
Ilmu-ilmu Murni 
Ilmu-ilmu Terapan 
Kesenian, Hiburan, dan Olahraga 
Kesusastraan 
Geografi dan Sejarah