The development of today’s business world has brought us to the business world of competition. Service is the key to make customer satisfied and being loyal to the company. One company that tries to maintain its customer is PT. Asuransi Tokio Marine Indonesia Semarang Branch. One of the services that company is making an export insurance policy. The objective to be achieved in this final p…
The research aims to describe customer profile to know the level of customer satisfaction on the service working in Patra Semarang Convention Hotel and analysis customer satisfaction index shown in cartesius graph. The source data that are used are primary data. The techniques of collecting data are by observation and questionnaires distribution. The number of respondents are 100 p…
PDAM Tirta Moedal is one of the companies that provides service of clean water and to ensures to maintain it continuously. In addition, the company must provide the handling of customer’s complaints and provide clear and accurate information relating to the use of photometer data. The purpose of this project report is to analyze the level of customer’s complaints before and after using t…
The primary purposes of this final project are to find out the services in PT Jasa Raharja (Persero) Branch of Central Java and to identify claimen perception concening claim sevice in PT Jasa Raharja (Persero) Branch of Central Java. The sampling technique used in this research was purpose sampling. The methods in collecting data were observation, interview, questionnaire, and literature stud…
This research was conducted to test the effect of the level of quality service of the new connection and power changes of electricity on the customer’s perception at PT PLN (Persero) Area Semarang. The sample used in this study involved 100 respondents. As for the sampling method, it is by using purposive sampling. Methods of data analysis used is a quantitative analysis using the test …
A good company does not want only work on its profit but also has its efforts to satisfy its customers. PT PLN (Persero) Rayon Semarang Tengah is a state owned enterprise which runs its business in electricity power. The purpose in writing this final report is to know the performance of the services provided by PT PLN (Persero) Rayon Semarang Tengah, to find out the expectations or interests of…
The study is entitled “The Role of Customer Service In Handling Complaints In PT. Pos Indonesia Semarang 50000”. The purposes of this study are to describe the role of customer service in dealing with customer complaints, and to know how to handle the customers complaints without making consumers disappointed at PT. Pos Indonesia Semarang . The method used in this research is des…
The purposes of this final project were to identify the customer perception on the quality of after sales service at PT. Sun Star Motor Banyumanik-Semarang. The sampling technique used in this research was purposive sampling. The methods in collecting data were interview, questionnaire, observation, and literature studies. The results shows that the customer perception on the quality of after s…
The purpose of research are to find out the level customers satisfaction especially the services quality at the use of prepaid electricity in PT. PLN (Persero) Rayon Semarang Selatan and to find out variabel having the strongest and the weakest impact value on customers satisfaction at the PT. PLN Rayon Semarang Selatan. The methods in collecting data were doing distributing inter…
Karya Umum 
Filsafat 
Agama 
Ilmu-ilmu Sosial 
Bahasa 
Ilmu-ilmu Murni 
Ilmu-ilmu Terapan 
Kesenian, Hiburan, dan Olahraga 
Kesusastraan 
Geografi dan Sejarah