Salah satu perusahaan milik negara yang bergerak di bidang pelistrikan adalah PT PLN (Persero). Customer Call Back (CCB) merupakan program unggulan di APJ Yogyakarta. Sistem ini digunakan untuk meningkatkan pelayanan terhadap pelanggan PT PLN (Persero) APJ Yogyakarta. Ketika ada pelanggan yang telah mendapatkan pelayanan dari petugas baik itu permasalahan pasang baru tambah daya (PBPD) maupun p…
Penelitian ini dilakukan untuk mengetahui pengaruh Kualitas Pelayanan dengan dimensi tangible, reliability, responsiveness, assurance, dan emphaty terhadap Kepuasan Nasabah pada PT. Asuransi Jiwasraya (Persero) Branch Office Semarang Timur. Populasi dalam penelitian ini adalah seluruh nasabah PT. Asuransi Jiwasraya (Persero) Branch Office Semarang Timur. Pengambilan sampel dilakukan dengan m…
Penelitian yang berjudul “Analisis Tingkat Kepuasan Nasabah Tabungan HARIAN Pada PT. Bank Himpunan Saudara 1906, Tbk Cabang Semarang” bertujuan untuk mengetahui posisi tingkat kepuasan nasabah sebuah produk tabungan bank berdasarkan Tangible (bentuk fisik), Reliability (kehandalan), Responsiveness (daya tanggap), Assurance (jaminan), dan Empathy (empati, perhatian) pada PT. Bank Himpunan Sa…
The purpose of the final project are to know the quality of service given and know the satisfaction level of customers that was given by rumah makan bandeng budheng, Rumah Makan Bandeng Budheng is the type of service food and drink busines that must always give attention quality. By giving attention of quality service to the customers, Rumah makan bandeng budheng will success in the future. To …
The aim of this research is to analyse consumer (patient) satisfaction analysis to service quality in medicinal treatment of public hall PT Coca Cola Amatil Indonesia Central Java. 76 respondents were as samples of consumer who are using the service quality in medical treatment. The sampling methods used were independent sampling. The data collection methods were observation, interview, ques…
Service is the key to Customer satisfaction within the company. One of these services is the handling of Customer complaints. Customers determine the viability of an enterprise. The purpose of this project is to find out the service in the handling of complaints as the unit YesTV Customer complaints handling procedures. In this project several data collection techniques used are observation,…
The number of complaints from the public about post-paid electricity is still considered as one of many shortcomings such as meter reading, the bill is uncertain, delinquent accounts, the loads are not paid according to usage. To the PT. PLN (Persero) to make innovations in the form of electricity prepaid service programs to address grievances and improve the quality of care. The purpose of th…
The purpose of this final project is, first, to determine the implementation of the agreement by CV electrical installations. NEW HADI WIJAYA with prospective customers in the region Purwodadi the second, to determine the constraints in the implementation of network expansion and installation of a third power to determine how the settlement of disputes between contractors and prospective custo…
The purposes of the research are to find out the level of “customers” satisfaction especially the services quality at the outlets at PT Sinar Sosro Semarang Branch and to find out variable having the strongest and the weakest impact value on “customers” satisfaction at the outlets PT Sinar Sosro Semarang Branch. The methods in collecting data were interview, literature st…
This study on the Analysis of service quality at PDAM Tirta Amerta Blora is intended to identify the influence of service quality of PDAM Tirta Amerta Blora. PDAM is always in its efforts to give best service to its customer by producing clean water. However, there are some complaints from its customers that should be attended. To increase its service quality the analysis must be carried out. …
Karya Umum 
Filsafat 
Agama 
Ilmu-ilmu Sosial 
Bahasa 
Ilmu-ilmu Murni 
Ilmu-ilmu Terapan 
Kesenian, Hiburan, dan Olahraga 
Kesusastraan 
Geografi dan Sejarah