The costumer satisfaction is the important factor of a the company to reach their purpose. PT. Jasa Marga is the company that manages the toll road. The objectives of the final project are firstly to know how perception toll road users against service payment on traffic management, and secondly to find out the level of customer satisfaction toward services given by PT. Jasa Marga. How is a syst…
The purpose of this research was to find out the quality of service provided by PDAM Tirta Moedal North Semarang Branch of the customers and to find out the level of customer satisfaction on the services provided by PDAM Tirta Moedal Semarang North Branch. The sampling technique used was simple random sampling. The research instruments used to collect the data were questionnaires, interview, …
Service is the key for companies to survive, because the service is closely related to customers satisfaction. However, customers complaints occur repeatedly every month. The purpose of this research were to investigate the implementation of customers complaints handling in PDAM Tirta Moedal North Semarang Branch and to evaluate th customers complaints handling in PDAM Tirta Moedal N…
In the process of sales, one of the problems is returned product. PT Sinar Sosro is the first company in Indonesia and in the world that produces ready to drink tea beverage products in bottles, PET (plastic bottle), and tetra pack.The purposes of this study are to describe the factors causing returned PET product, how to handle returned PET product, and the documents related to the handling. T…
Penelitian ini bertujuan untuk menguji signifikansi pengaruh Periklanan, Promosi Penjualan dan Hubungan Masyarakat terhadap Keputusan Nasabah Menabung BritAma pada PT. Bank Rakyat Indonesia(Persero), Tbk., unit Jangli Semarang baik secara parsial maupun simultan. Populasi dalam penelitian ini adalah nasabah Tabungan BritAma pada PT. Bank Rakyat Indonesia (Persero), Tbk., unit Jangli Semaran…
The purpose of this is study is to identify how customer’s perception of customer complaint service is by applying the theory of the service quality Zeithaml including reliability, responsiveness, assurance, empathy, and physical evidence. By analyzing the extent of the customer's perception of service quality complaints in the Regional Water Company Pekalongan. The final task is written usi…
Penelitian ini dilakukan untuk mengetahui pengaruh periklanan, promosi penjualan, dan personal selling terhadap keputusan nasabah menabung di PT. Bank Tabungan Negara (Persero), Tbk KCP Ungaran. Populasi dalam penelitian ini adalah nasabah tabungan BTN KCP Ungaran. Teknik pengambilan sampel dilakukan dengan simple random sampling dengan mengumpulkan sampel sebanyak 100 respond…
Karya Umum 
Filsafat 
Agama 
Ilmu-ilmu Sosial 
Bahasa 
Ilmu-ilmu Murni 
Ilmu-ilmu Terapan 
Kesenian, Hiburan, dan Olahraga 
Kesusastraan 
Geografi dan Sejarah