The purpose of the study is to analyze the influence of reliability, responsiveness, assurance, empathy, and tangible on customer satisfaction. The methods of collecting data were observation, interview, questionnaires, literature studies, surveys, and documentation . The analysis tools used are test of validity, reliability test, t test, f test, multiple linear…
One way to stimulate the confidence of prospective consumers of the company is to optimize the promotional channel. Wide scope reliable promotion can be realized in the form of official website. In addition to improving the credibility of the company, promotion through the official website optimization can also reach the international market, as well as answering the challenges of globaliza…
The purpose of this research are to find out the filing system existing and to find out the filing system effectivities at PT PLN (Persero) Rayon Semarang Tengah. The method in collecting data was observation, experiment, guide, interview, and literature study. This researched was conducted in 25 working days at PT PLN (Persero) Rayon Semarang Tengah and the data shows that the retrievin…
The purposes of this final project ware to find out the mechanism of handling exporting Leather Fern Leaf by air, to find out the role of the company in handling cargo shipments by air, to find out the constraints and advantages in the delivery of export by air. The analysis method used wais descriptive qualitative method to describe the handling of export fern by air. The used data were th…
The company needs to develop its human resources to compete among the fight competition today. Suitability between the needs of competence in a position with the competency of employees conditioning the excepted good performance by both employers and employees concerned. The gap measurement result of employee competencies with the required, need development programs of Human resources is one of…
PT. (Persero) Pelabuhan Indonesia III unit Terminal Peti Kemas is a container yard and heavy equipment transporters of container rent companies and the docks as a place to ship anchorage which is instrumental in international trade of import export activities. Transhipment is an activity to be done because of certain reasons such as over-booking, the lack of required documents and others. This…
In the world business, consumers are valuable assets for a company, especially for the companies in public service sector such as PT Jasa Marga (Persero) Tbk, cabang Semarang. Positive consumers opinion can create positive company’s image.Consumers opinion about company’s image is very important for company’s life, because positive image can help the company to have good relationship and …
The purposes of this study was to identify the consumer profile of Padangsari Health Center, the response of consumers for services provided at Padangsari Health Center, the consumers expectations of quality of service provided Padangsari health center, and to find out how large the Indeks Kepuasan Pelanggan (Customer Satisfaction Index) for services provided Padangsari health center…
A company will always work hard to increase the sales volume of their products. In order to increase the sales volume, a company must pay attention to the implementation of marketing mix which consists of product, price, promotion and distribution. The aim of this report are to observe the distribution strategy and channels distribution that are used by PT Mustika Ratubuana InternationaL bra…
Karya Umum 
Filsafat 
Agama 
Ilmu-ilmu Sosial 
Bahasa 
Ilmu-ilmu Murni 
Ilmu-ilmu Terapan 
Kesenian, Hiburan, dan Olahraga 
Kesusastraan 
Geografi dan Sejarah