The bargaining power of customers are increasing due to the tight competition in the marketplace in which there are a lot of companies offering the same or even better quality of products and service to fulfill the demand. To overcome this situation, a company needs to establish a strategy that focuses on maintaining the relationship with its customers rather than attracts new customers. Theref…
Filling is a activity to handle files or document, it is important because it can be one of information resources. As we know all of activities in a company or organization need data and information. The data and information in the office can be found in the documents, letter or other kinds of file. So it is very important to handle them because they have beneficial value. Sekretaris Daerah Kot…
Service is a fufilling process through the other people activities directly. The service’s activities have an important roles to fufill the costumer’s needs. The purpose of this report is to analyze the influence of service quality to customer loyalty at PT Asuransi Jiwasraya (Persero) Semarang Timur Branch office. The data were procssed by linear regression. It was done to analyze the infl…
In the high competition of business, the need of a proffesional secretary is very important to determine the company’success. A secretary should have good knowledge and skill in doing the job. A secretary takes a part in helping the manager duties, and giving a positive recommendation for the company’s improvement. The business activity of PT Garuda Brass Juwana Pati Regency is making “ …
The aim of this Final Project Report is to describe the secretarial activities of Purchasing Department at Kubota Indonesia Company. This Final Project Report uses description method and the data were collected by interview, observation and library studies. The result of the research is the secretarial activities of Purchasing Department consist of handling telephone, managing archive an…
A company has its own way to improve customers’ satisfaction, one of them are to provide the excelent quality services to customers. Plasa Telkom Kendal is a company which runs in telecommunications services. The company gives a Customer Service Representative as a place to serve and to take care the customers’ complaints. The aim of the study was to determine the level of customers’ sat…
Business development in the current era of globalization impact on strict business competition. This also occurs on art products. To face the competition, a company should improve the quality of their products in order to attract consumers to buy them. The aim of this report is to determine the implementation of marketing mix carried out by CV Kurnia Cirebon in aiming target market f…
The quality of a product is supported by good production management system. The purpose of the production process not only produces lots of goods but also how to improve the quality of the product, so that the product has the benefits of appropriate, quality assured and can attract consumers to buy them. Quality products help companies, especially in PT Sango Ceramics Indonesia in obtaining the…
The objectives of this final project are to describe the roles of customer service in serving customers at Roda Jaya Semarang , to identify the constraints found in the service and to know how to overcome them. The methods of collecting data were observation and interviews and this final project was written descriptively. The roles of customer service staff at Roda Jaya Semarang are to pr…
Analysis of influence of insurance products partners in scholarship toward purchasing decision to know of any influence or not on bumiputera products toward insurance purchasing decisions on AJB Bumuputera 1912 Branch Candi Semarang The main purpose of this study is to determine the effect of insurance products partner of scholarships to the purchasing decision at AJB Bumiputera 1912 Branch C…
Karya Umum 
Filsafat 
Agama 
Ilmu-ilmu Sosial 
Bahasa 
Ilmu-ilmu Murni 
Ilmu-ilmu Terapan 
Kesenian, Hiburan, dan Olahraga 
Kesusastraan 
Geografi dan Sejarah