PT. Arpeni Pratama Ocean Line Tbk is a public company founded in Jakarta on October 4, 1975 which is engaged in transportation, opened a branch office in Semarang in 2004. To achieve the mission of the company is becoming the leading shipping company in Indonesia, the company needs to pay attention on customer loyalty. However, in the year 2010-2014 the number of customers decreased. The purp…
This research was conducted at PT Andalan Pacific Samudra Semarang, a company engaged in the export import freight forwarding services which always tries to give satisfaction. So it is important for the company to build service quality and exporters’ satisfaction to obtain trust with loyalty from exporters of PT Andalan Pacific Samudra Semarang. The purpose of this research are to find out …
Competition in freight forwarding services industry becomes tighter there are increase of the transportation technology development on the contrary, the decline in cargo shipping rates happens, so the freight forwarding company strives to develop the right strategy survive in the logistics industries. The high number of demand for the export goods resulted in increasing of the number of export …
Penelitian ini bertujuan untuk menganalisis pengaruh penerapan sistem informasi, meliputi: kualitas informasi, kualitas sistem, dan kualitas layanan terhadap intensitas memakai, kepuasan pengguna, dan manfaat bersih. Data yang digunakan dalam penelitian ini berasal dari data yang dikumpulkan melalui kuesioner yang dibagikan kepada 88 pengguna sistem ALE pada Kantor Pelayanan Kekayaan Negara dan…
Penelitian ini dilakukan untuk mengetahui pengaruh tingkat kepuasan karyawan dalam penggunaan sistem informasi Sistem Online Payment Point (SOPP) pada PT Pos Indonesia (Persero) Kantor Cabang Ungaran dengan menggunakan metode End User Computing Satisfaction (EUCS). Populasi dalam penelitian ini berjumlah 39 responden. Berdasarkan jumlah populasi maka dalam penelitian ini menggunakan teknik sens…
Penelitian ini bertujuan untuk mengetahui pengaruh dari masing-masing variabel isi, akurasi, format, kemudahan, ketepatan waktu dan secara bersama-sama terhadap kepuasan pengguna sistem NIS Service pada PT New Ratna Motor Grup Kota Semarang. Sampel dalam penelitian ini berjumlah 58 responden. Teknik pengambilan sampel yang digunakan dalam penelitian ini adalah proporsional random sampling. Meto…
Penelitian ini bertujuan untuk mengetahui posisi tingkat kepuasan nasabah dan bagaimana cara meningkatkan kepuasan nasabah tabungan juara pada PT. Bank Tabungan Negara (Persero) Tbk. Kantor Cabang Pembantu Undip Tembalang Semarang dengan pendekatan indikator-indikator kualitas produk yang membangun kepuasan. Untuk memperoleh data tersebut caranya adalah menyebarkan kuesioner kepada 100 respon…
Bus Trans Semarang is one of a means of mass transportation in Semarang city. Service quality and Customer satisfaction are very important to create loyalty. This research aimed to analyze the influence of Service quality and Customer Satisfaction on customer loyalty on Bus Trans Semarang. The purposes of this final project are to determine the influence of Service quality and Customer Sat…
Telkom Plaza Semarang is one of the services PT. Telecommunications Indonesia is located on Jl. 10 Pahlawan Semarang. Telkom Plaza Semarang is a place where consumers do a variety of needs ranging from additional services and asked complaints relating to Telkom products. To increase of the consumer's satisfaction of Plasa Telkom Semarang by way of service quality. According to the consumer…
Tight competition makes every company becomes such an organization that focus on consuments. One way to reach the target is by creating the consument satisfactions with increasing the quality, because becomes the main priority when we note up about the satisfaction and service quality. In the range of service quality there are 5 dimensions, they are tangibles, reliability, responsiveness, assur…
Karya Umum 
Filsafat 
Agama 
Ilmu-ilmu Sosial 
Bahasa 
Ilmu-ilmu Murni 
Ilmu-ilmu Terapan 
Kesenian, Hiburan, dan Olahraga 
Kesusastraan 
Geografi dan Sejarah