The purposes of research are to find out the level of customer satisfaction of the service provided by complaint section at PDAM Tirta Moedal Semarang City of South Branch and to find out the quality of complaint serve with the Cartesians Diagram. The methods in collecting data were interview, literature study and distributing questionnaire to 87 customers complaint section at PDAM Tirta Moedal…
The perception of retailers is very important for a company because the company could not develop without implementation of marketing strategy. PT Telekomunikasi Indonesia Division Regional IV Central Java and DIY applies marketing strategy which is named Store Account Management’s program. The purpose of the study is to identify how perception of retailers on the implementation of Store Acco…
Bottled Mineral Water (AMDK) product competition in Indonesia is very strict. So the manufacturers are increasingly motivated to create products that can compete and try to meet the desires and tastes of consumers. The purposes of this final project were to know the influence of product quality and price on purchasing decision AMDK Pelangi brand CV. Tirta Makmur in Kecamatan Ungaran Barat, t…
Penelitian Analisis Pengaruh Kualitas Pelayanan terhadap Loyalitas Nasabah dilakukan pada PT Pegadaian Unit Boja. Tujuan penelitian ini adalah 1) Mengetahui tingkat kualitas nasabah 2) Mengetahui tingkat Loyalitas nasabah 3) Mengetahui Pengaruh Kualitas Pelayanan baik secara simultan maupun parsial tehadap Loyalitas Nasabah Pengumpulan data dilakukan dengan menyebar kuesioner kepa…
The purpose of final project was to find out how big the influence ofadvertising, sales promotion, and publicity on purchasing decision pertamax product consumers in Semarang. This research used Slovin method sampling with the respondents was 97 pertamax counsumers. The analysis techniques used analysis and multiple regression analysis. SPSS (Statistical Package for Social Science) version 2…
At the present time, the business competition world is growing rapidly among the enterpreneurs’ community, especially in the services sector, which also felt the situation this time is a car repair shop. The increasing competitor is marked by emerging of new in Semarang. Companies that want to grow and to win the business should provide a good or service quality. White appropiate quality of …
Product and price is related to consumers decision of pos packet’s services. The purpose of this study is to analyze the influence of product and price on consumers decision of Pos Packet’s services. In this research, datas were collected by questionnaire method using purposive sampling for 90 respondens of Pos Packet’s consumers. This research also use qualitative and quantitative dat…
The purposes of the final project were to measure the customers’ satisfaction level toward PT Pos Indonesia performance in delivering mails and packages, and also to know and to find out which service variables have the strongest and the weakest value impacting customers’ satisfaction toward PT Pos Indonesia. The final project assignment was written using analysis-descriptive method. The te…
Service’s Quality is related to customer’s satisfaction. The purpose of this study is to analyze the influence of service’s quality towards customer’s satisfaction of Argo Muria’s Train. In this research, data were collected by questionnaire method for 100 respondents of Argo Muria’s passenger using purposive and accidental sampling. This research was also using qualitative and q…
Karya Umum 
Filsafat 
Agama 
Ilmu-ilmu Sosial 
Bahasa 
Ilmu-ilmu Murni 
Ilmu-ilmu Terapan 
Kesenian, Hiburan, dan Olahraga 
Kesusastraan 
Geografi dan Sejarah