Laporan arus kas adalah sebuah laporan yang menyediakan informasi mengenai penerimaan kas dan pembayaran kas dan perubahan bersih kas dari kegiatan operasi, investasi serta pendanaan perusahaan selama suatu periode. Laporan Arus Kas melaporkan sumber dan penggunaan kas perusahaan. Tujuan Tugas Akhir ini adalah untuk menyusun Laporan Arus Kas PDAM Kabupaten Kendal tahun 2008 dengan menggunakan …
Kemajuan teknologi informasi menghasilkan beberapa produk yang canggih, termasuk di dalamnya teknologi informasi dan komputer. Dengan penerapan komputerisasi dalam melaksanakan suatu pekerjaan, maka akan dapat menghasilkan suatu pengolahan data secara cepat dan akurat, sehingga mampu menghasilkan informasi yang terpercaya. Demikian juga dengan Apotek Daya Prima Semarang dalam menjalankan kegiat…
Service firm claimed to always to give more service exceeding what expected customer , because nature of service cannot be kept, to be felt, and also groped so that quality of and quality of service very especial. Customers are valuable assets to a company. The more customers use the sevice of the company, the higher profit the company gains. If the customers were satisfied with the service g…
One of ways to improve the customer service at PT. PLN (Persero)UPJ Palur is by improving the metric reader’s performance, this matter is needed to improve customers’ satisfaction. The objective of research is to find out the significant effect of Metric Reader’s performance on the customer service at PT. PLN.( Persero ) UPJ Palur. The method of colelective data are observation, literat…
PT PLN (Persero) UPJ Jatisrono tries to show customers satisfaction which can be measured by using service indicator, they are tangibles variable, reliability variable and responsiveness variable, assurance variable and emphaty variable. The research is done to know the influence of service quality which most dominant to customers satisfaction of power change given by PT PLN (Persero) UPJ Jat…
PT. PLN (Persero) as a monopoly company tries to increase it service to its customers. One of the efforts is the service quality when the customers pay their electric bill. This research aims at knowing the influence of payment service quality of electric bill. The method of collective data are observation, literature review, interview and questionnaire. The result says that : (1) Tangibles,…
Customer satisfaction is an important concept in the business and management. It dependt on the product which fulfill the expectancy and provide the wishing benefit. When customers/visitors enjoy product’s satisfaction then it would create a positive attitude toward the product itself, thus they will doing visit. The intention of this research is to find out, analyzes and to verify whether …
Customer is people who repeatedly come to same place to get need by own a product or get a kind of service by paying those products or service. Customer is valuable asset for a company. The more customer using the service, the more profit will be gained by the company. The purpose of this review is to determine customer perception to service given by BBC ETS (Build Better Communication English …
In the world bussines, customers are valluable assets for a company, especially for the companies in public service sector such as PT Perkebunan Nusantara IX (Persero) Semarang. Positive customers opinion can establish good will of company. Good will is very important for company’s life , because good will can help the company to have a good relationship and acceptance from the customers and …
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