Service at a company that producing goods and serviced, can basically be regarded as an act and the conduct or manner of serving others to meet their need and wants. A service quality is something for a company. Therefore, the writer is interested to make this into a final project entitled ANALYSIS OF CLAIMS IN THE SERVICE QUALITY AT AJB BUMIPUTERA 1912 BRANCH’S CANDI SEMARANG. Th…
Customers' loyalty is very important to know to have the idea of how much to expand and retain customers' loyalty market. Several factors have become the reasons why customers become loyal. Those factors are product, promotion and place therefore, the written interest to take the title "INFLUENCE FACTORS ANALYSIS OF CUSTOMERS’ LOYALTY IN MATAHARI DEPARTMENT STORE SIMPANG LIMA SEMARANG". …
PT. Coca – Cola Bottling Indonesia (CCBI) Central Java is the greatest beverage company in the world. It has one of its greatest asset is Glass Door Marchendising (GDM) which is managed by Cold Drink Equipment System (CDES). This condition resulted in some in GDM’s placement and maintenance. Based on that, I was inspired to write my final project report on “Outlet Owner Response to Placem…
The purpose of this research is to determine the influence of location, facilities, and price on the consumer's decision to choose a boarding house. This research will provide information for boarding house owners to find out the factors needed in order to survive in the competitive boarding house business. This research using multiple linear regression analysis, independent variabl…
The purpose of this study is to find out the factors that influence the decision to choose service delivery to customers in PT.Pos Indonesia (Persero) Ungaran. The factors consist of motivation, perception, and attitude. The sampling method used is accidental sampling. Testing hypothesis uses multiple linear regression. The data collection methods are obseravtion, interviews, and questionnai…
Product Attributes can create customer's satisfaction. If customers are satisfied with product attributes given, they will keep on buying the company products. Company should maintain and increase their customer's satisfaction. The purposes of this research are to find out the correlation of product attributes with customer's satisfaction of Meteor newspaper Semarang, to find out the strengt…
The purposes of this study was to identify the consumer profile of Padangsari Health Center, the response of consumers for services provided at Padangsari Health Center, the consumers expectations of quality of service provided Padangsari health center, and to find out how large the Indeks Kepuasan Pelanggan (Customer Satisfaction Index) for services provided Padangsari health center…
One of the factors that influence the effectiveness and efficiency of maritime transport is the packing of goods prior to distribution, where the packaging system is widely used at present in the form of containers. Along with industrial development, the flow of goods in containers will also increase rapidly and therefore requires a process of handling containers, stacking of containers and con…
In business, advertisement is needed to a company because it is one of important elements to promote the products. In doing the research, the first step was to observe XL advertisement on television. To collect the data from 100 respondents, with questionnaire. Having received the responses from the respondents, the next step was to compile and to analyze their comments with direct rating metho…
Every company always increases the ability in servicing fulfilling consumer’s needs. The service quality given by a company may satisfy or disappoint it is customers. Cquita Salon and Day Spa Salatiga is a service company. It continuously gives excellent service with high quality to customer. The purpose of this study are to identify and analyze the quality of customer satisfaction that is…
Karya Umum 
Filsafat 
Agama 
Ilmu-ilmu Sosial 
Bahasa 
Ilmu-ilmu Murni 
Ilmu-ilmu Terapan 
Kesenian, Hiburan, dan Olahraga 
Kesusastraan 
Geografi dan Sejarah