TA DIGITAL
Strategi Pelayanan Pelanggan Pada Graha Candi Golf Semarang
Companies in indonesia grow rapidly, they compete to achive their progress. The company must have correct strategy for customer service, because with the outstanding service will always remember the customer.
The purpose of the research is to identify customer of Graha Candi Golf, to identify the type of service provided by Graha Candi Golf, to identify strategies that Graha Candi Golf.
In the research, the researcher used the qualitative research method, and the data were collected with observation, interviews with some employess at Graha Candi Goff and literature studies.
The result of the research were that in dealing with the service customer, Graha Candi Golf uses five customer service strategies such as Relationship Marketing, Superior Customer Service, Unconditional Guarates or Extraordinaty Guarates, Performance enhanced strategy companies
The conclusions of the study is Graha Candi Golf uses five customer service strategies such as Relationship Marketing, Superior Customer Service, Unconditional Guarates or Extraordinaty Guarates, Performance enhanced strategy companies
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