TA DIGITAL
Analisis pengaruh kualitas pelayanan pembuatan SIM C terhadap kepuasan pemohon di Satlantas Polres Pemalang
ANALYSIS OF THE INFLUENCE OF SERVICE QUALITY DRIVING LICENSE C TOWARD APPLICANT SATISFACTION AT SATLANTAS POLRES PEMALANG
The purpose of this study to analyse influence of Service Quality Driving Lisence C with tangible, empathy, responsiveness, reliability, and assurance dimension toward public satisfaction at Satlantas Polres Pemalang
The research used Incidental sampling of 100 samples. The methods of data collection used in this research were observation, interview, literature study and questionnaires. The questionnaires used a bipolar adjective with 10 point scale. The analysis used were test of validity, reliability test, t test, F test, the coefficient determination and multiple regression.
The result showed there are all variables has positive and significant impact on the public satisfaction. Where the regression equation Y=2.275+0.248(X1)+0.269(X2)+0.206(X3)
+0.140(X4)+0.100(X5). In addition, the F test result of 16.835. The t test result was had significance less than level significance of 0.05. So, it can be concluded the quality service which consist of Tangible (X1), Empathy (X2), Responsiveness (X3), Reliability (X4), and Assurance (X5).
Keywords: Public satisfaction, service quality, tangible, empathy, responsiveness, reliability, and assurance.
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