TA DIGITAL
Tugas Front Office Department Pada Star Hotel Semarang
“THE TASK OF FRONT OFFICE DEPARTMENT
AT STAR HOTEL SEMARANG”
Front Office Department is the first and the last impression of the guests, so that guests satisfaction depends on the services from Front Office Department. This final project purpose is describe the task of Front Office Department in serving guests, on arrival, check in, check out, and the handling of Front Office
Department when receiving complaint from guests. The methods of collecting data are observation, interview, literature study. The writing methods is descriptive. Front Office Department at Star Hotel Semarang consists of Front Office Manager, bell boy, bell drive, concierge, receptionist, reservation, GRO (Guest Relation Officer), and telephone operator. They have tasks in participating to service of guests who will check in, stay, and check out. Front Office Department is the main first place to express any complaints from guests.
Keywords: task, Front Office Department, services, check in, check out
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Karya Umum 
Filsafat 
Agama 
Ilmu-ilmu Sosial 
Bahasa 
Ilmu-ilmu Murni 
Ilmu-ilmu Terapan 
Kesenian, Hiburan, dan Olahraga 
Kesusastraan 
Geografi dan Sejarah