Analisis kualitas pelayanan terhadap kepuasan pelanggan servis bengkel pada P…

The aim of this research is to analyze service quality of workshop division toward costumers satisfaction at PT Nasmoco Pemuda Semarang. There were 75 respondents were taken a samples of the customers who are using the workshop of PT Nasmoco Pemuda Semarang, the sampling method used is non random sampling and accidental sampling. The data collection methods were observation, interview, questio…