Peran humas dalam penangan keluahan pelanggan untuk membangun reputasi perusa…

Purpose of the study is to find out the roles of public relations in handling costumer complaint to build up reputation of the PT PLN (Persero) Distribusi Jawa Tengah and DIY. This study used a qualitative approach with descriptive methods. In collecting the data using secondary data were obtained from the documentation of customer complaints, observations, interviews, and literature. Interview…