analisis pengaruh kualitas pelayanan dan kepercayaan terhadap loyalitas pelan…

The research was conducted to determine the level of service quality, trust and customers’ loyalty. In addition, the influence of service quality on customers’ trust and confidence in the quality of service and customers’ loyalty at the Yamaha Mataram Sakti PT Semarang. This research used accidental sampling technique with the respondents amounting to 100 customers at Yamaha…