Persepsi terhadap pelayanan klaim pada PT Jasa Raharja (Persero) Kantor Perwa…

Customer service quality can only be understood from the viewpoint of consumers. Although customer service is often intangible and difficult to understand, it still can be viewed, heard, and felt. This research aims to determine the characteristics and claiment perceptions. This final project is limited to the characteristics claiment covering gender, age, latest education, jobs, ac…