Peran humas dalam penanganan keluhan pelanggan dan meningkatkan citra baik pa…

Public Relations of the PDAM Tirta Moedal Kota Semarang is a defining element of the success company because of their role in handling customers’ complaints and improve the bad image due to customers’ response about the company's service. The purposes ofthis final project were to find out the role of public relations in handling customers’ complaints, to know the shapes of the complain…