This is study about the effect of service quality to customer satisfaction as measured from the dimensions of service quality that includes a tangible, reliability, responsiveness, assurance, and empathy for customer satisfaction at PT Astra International Tbk Division Astraworld Semarang. The purpose of the study is to analyze the influence of reliability, responsiveness, assurance, empathy …
In the world business, consumers are valuable assets for a company, especially for the companies in public service sector such as PT Jasa Marga (Persero) Tbk, cabang Semarang. Positive consumers opinion can create positive company’s image.Consumers opinion about company’s image is very important for company’s life, because positive image can help the company to have good relationship and …
PT. PLN (Persero) is a firm which offers the service of providing electricity power with almost all member of society become the clients. The firm is the mirror in achieving the goals of the firm which shows through the quality of the given service to the clients. The quality can be seen through five dimensions such as Tangible, Reliability, Responsiveness, Assurance, and Empathy. The purpos…
The primary purposes of the final assignment are to describe the Settlement Mechanism of Not Mastered Import Goods at Directorate General of Custom & Excise Tanjung Emas Semarang and to know the parties involved in the settlement process these items. The data were collected by interview, observation, and literature studies. The report of the final assignment was written descriptively. The…
The purposes of this final project are to find out the implementation of the export of furniture, the parties involved in the export of furniture, the kinds of export- import documents required in the implementation of the export, and the constraints faced by PT Artanis Pratama Jaya in the export of furniture.The method used in this final project is descriptive method. While the data collection…
The purpose of this study is to identify the causes of postponement of import goods and postponed import goods handled by custom and excise office Tanjung Emas Semarang. The Final Project report is written descriptively. Secondary data are used and obtained through interviews, observation, and literature studies. The result of this study shows that the causes of postponement of import goo…
The aims of this study are to identify mechanism of issuing Certificate of Origin (COO) for exported goods at Trade and Industry Office Central Java Province, and identify classification of Certificate of Origin (COO), the parties and documents concerned in issuing process of Certificate of Origin (COO). This final project used descriptive method. The data for this project are qualitative an…
Import is an activity in trade by buying or bringing in goods from abroad to be put in home country. The implementation of the import made by PT FUMIRA Semarang is done to accelerate production, starting from receiving imports contracts from the head office Jakarta. Import documents from the exporters are received by fax, informing the shipping line for the ship schedule, making approval of imp…
Karya Umum 
Filsafat 
Agama 
Ilmu-ilmu Sosial 
Bahasa 
Ilmu-ilmu Murni 
Ilmu-ilmu Terapan 
Kesenian, Hiburan, dan Olahraga 
Kesusastraan 
Geografi dan Sejarah