Analisis kualitas layanan terhadap kepuasan pelanggan pada PT (Taksi) Pandu P…

PT (Taksi) Pandu Persada Sarana Mukti Semarang is one of companies which runs a service business especially in land transportation, taxi. In doing this business, the company has many competitors. To compete with them, the company should improve their management to give the best service to customers. The purposes of the research on this final project are to identify the quality service and anal…