Evaluasi penanganan keluhan pelanggan pada PDAM Tirta Moedal cabang Semarang …

Service is the key for companies to survive, because the service is closely related to customers satisfaction. However, customers complaints occur repeatedly every month. The purpose of this research were to investigate the implementation of customers complaints handling in PDAM Tirta Moedal North Semarang Branch and to evaluate th customers complaints handling in PDAM Tirta Moedal N…