Penerapan Pelayanan Prima Bagian Customer Service pada PT PLN (Persero) Rayon…

Kinds of services of the excellent services of the customer service department are technical service, customer service, call center 123, mobile comuter, and cash counter. The supporting factors are the human resources, AP2T system (Centered Customer Service Application), APKT system (Integrated Complain Claiming Application), and mail management application (e-mail). The purpose of the resea…