Analisis kepuasan pengguna jalan tol terhadap fasilitas yang terdapat di jala…

Facilities will make customers feel satisfied and interested in using services that are given by a company. As a promoter and an operator of the toll road, PT Jasa Marga (Persero) Tbk. Cabang Semarang pays attention much on services and facilities. As we have known, the toll road facilities always develop every year but complains from customers have been found. The purposes of this paper are to…