Pengaruh kualitas pelayanan terhadap kepuasan pelanggan era (emergency roadsi…

This is study about the effect of service quality to customer satisfaction as measured from the dimensions of service quality that includes a tangible, reliability, responsiveness, assurance, and empathy for customer satisfaction at PT Astra International Tbk Division Astraworld Semarang. The purpose of the study is to analyze the influence of reliability, responsiveness, assurance, empathy …