Persepsi pelanggan terhadap mutu pelayanan tambah daya pada PT. PLN (Persero)…

PT. PLN (Persero) is a firm which offers the service of providing electricity power with almost all member of society become the clients. The firm is the mirror in achieving the goals of the firm which shows through the quality of the given service to the clients. The quality can be seen through five dimensions such as Tangible, Reliability, Responsiveness, Assurance, and Empathy. The purpos…