Pengaruh Kualitas Layanan dan Kepuasan Terhadap Loyalitas Pelanggan Pada CV S…

Service quality has an important role to establish customer satisfaction. The more quality services provided, the satisfaction felt by the customer getting higher. When increases customer satisfaction, it can generate profits for the company. The purposes of this final report are to find out characteristic of respondent, to find out the influence service quality on customer loyalty in the CV S…