Analisis kepuasan nasabah terhadap pelayanan BRI cabang Semarang Pandanaran

The purposes of the research are to find out the level of customers satisfaction of service provided at BRI Semarang Pandanaran Branch and to find out which service variables should be improved. The methods in collecting data were interview, observation, literature study and questionnaire. Data that were used for this research were secondary data and primary data. Primary data were acquired by…